1. Overview
At Roam Etta, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the policy below.
2. Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, undamaged, and in their original packaging.
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Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
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Clearance or final sale products.
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Items that have been used, damaged, or altered after delivery.
4. Return Process
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Email [email protected] within 7 days of delivery with your order number, photos of the product, and reason for return.
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Our team will review your request and provide return instructions.
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Customers are responsible for return shipping costs unless the item is defective or damaged on arrival.
5. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days after inspection.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery by emailing [email protected] with clear photos. We will arrange a replacement or full refund at no additional cost.
7. Contact Us
For any questions regarding this policy, please contact:
Email: [email protected]